The Company collects and processes personal data to facilitate and manage your use of various laser-cutting and 3d printing services provided by the Company to you.
1-2 Gossamer Gardens, London E2 9FN
The Company may share your data with its group or affiliated companies’ employees, advisers, insurers, contractors insofar as reasonably necessary for the purposes outlined in this policy.
Data we hold about you
While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to, your email address, name, phone number, postal address and such other data as described below (“Personal Information”). The ways in which this data will be collected will be face to face, over the phone, or through online forms and secured website portals.
Depending on how we are in contact, we will take consent via a call, email or opt-in consent from our online order form on our website to collect valid consent. You can opt out of this service anytime through any of our marketing communications.
How we will process your data
The categories of Personal Information we may collect and their purposes are as follows:
|Data Type||What it may include||Purpose / Legal Basis|
Name, address, telephone number, email addresses or other information you may provide us
Operating the system, providing the services, profiling your interests, ensuring security of the website and services, implementing back-ups and to communicate with you. The legal basis for this processing is to enable us to provide or enhance your use of the services and the system.
Contact information, billing address and other account-related information
|Financial Data||Bank account details or payment card details
|Transaction data||Data about the payments made by you to us||Required to keep accurate records of transactions and to supply the relevant services to you. The legal purposes are to ensure bookkeeping and accounting and to monitor for the purposes of improving the services.
|Usage Data||IP address, login data, browser and version, time zone setting and location, browser plug-in types and version, operating system and platform and other technology on the devices you use to access this system
|Monitor and improve the services, system and website. The legal basis for this is to ensure the proper operation of the website and the services.|
|Marketing Data||Marketing preferences||Enable proper communication and record keeping. The legal basis for this is to administer our website and services, and to communicate with you.
We do not collect special categories of Personal Information (relating to race, ethnicity, religion or philosophical beliefs, sexual orientation, political opinions, information about your health and genetic and biometric data).
Additionally, if you visit our office, we may have CCTV which will record your image. This is used for security purposes.
From time to time, the Company may use your Personal Information to form a view on what we think may interest you, including products, services and offers.
You will only receive marketing communication from us if you have requested information from us, and you may opt out from such communication at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
We have put in place appropriate security measures to prevent your Personal Information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your Personal Information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected Personal Information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your Personal Information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your Personal Information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Right of access
You have the right to know whether we are processing your Personal Information, and to a copy of that data. We would need as much information as possible to enable us to locate your data. We will respond to your request within 28 days of receipt of your request. If you want to exercise this right, please contact us at the contact details above.
Right to rectification
You have the right to have any incorrect Personal Information corrected or completed if it is incomplete. You can make this request verbally or in writing. We will need as much information as possible to enable us to locate your data. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact us at the contact details above.
Right to erasure
This right, often referred to as the right to be forgotten allows you to ask us to erase Personal Information where there is no valid reason for us to keep it. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact us at the contact details above.
Right to restrict processing
You have the right to ask us to restrict processing of your data. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact us at the contact details above.
Right to data portability
You have the right to move, copy or transfer your Personal Information from one data environment to another. This right applies to data that you have provided to us and that we are processing on the legal basis of consent or in the performance of a contract and that processing is by automated means. We will respond to your request within 28 days of receipt of your request. If you want to exercise this right, please contact us at the contact details above.
Right to object
You may object to processing of your Personal Information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Cookies are text with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.
We may “cookies” to collect information, identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Third party websites
We may use third-party advertising companies to serve adverts when you visit our website. While serving advertisements, our third-party advertisers and partners may place or recognize a unique cookie on your browser. These companies may use information about your visits to FabPub and other websites to provide advertisements on this site and other sites about goods and services that may be of interest to you. These third-party partners may monitor how our users use our website and determine which of our online features they prefer. We may report information to our partners about our clients and the products and services they order, as well as aggregated, non-identifiable information about our client’s use of our website.
These third-party advertising networks also track visitors’ online usage and behaviour patterns. These companies may use information about your visits to Capital Physio and other websites to provide advertisements on this site and other sites about goods and services that may be of interest to you. The result of these efforts is the creation of an online profile that attempts to predict individual user interests, preferences, and purchasing habits. The third-party advertising networks then accordingly customize the advertising content served to users when visiting other websites.
Where we use external third parties, which are based outside the European Economic Area (EEA), their processing of your Personal Information will involve a transfer of data outside the EEA.
Whenever we transfer your Personal Information out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring adequate safeguards are implemented.
Links to other websites
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
If you have a concern about any aspect of our privacy practices, you can make a complaint. This will be acted upon promptly and no later than the times outlined in this policy. To make a complaint, please contact us via one of the methods set below.
If you are unhappy with any aspect of our handling of your data you can make a complaint to the Information Commissioner’s Office – https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.